For the development of this work began with the investigation of the most visible needs of the transport company TRANSPORTADORA GAVIRIA SAS, which was evidenced by surveys and interviews, which did not have a manual of functions that specify the activities of each officer, which caused him problems when hiring personnel and carrying out the respective induction, since the functions of his position were not specified in writing, according to this need, the importance of designing and implementing the functions manual was manifested to the manager, with In order to provide and facilitate administrative processes. The development of the work explains the importance of its implementation, its benefits and the impact that the manual has on organizations.