The use of wireless networks is applied in a practical way in small and medium-sized companies. For this reason, the following fundamental aspects are taken into account for optimization, such as the distribution and scope of the network to support wireless equipment, implementation costs, savings in structural implements such as servers, licensing, structured cabling, maintenance procedures. and upgrade compared to wired solutions with Local Area Network (LAN). For this reason it is intended to design a network which allows solving problems with data and information connectivity, problems that can be solved by implementing wireless networks; taking into account that said solution aims to solve the deficiencies in the connectivity between the Call Center Colombian Outsourcing Solutions headquarters.Degree work presented under the directed research modality