The audit carried out at the ASOTRAUMA SAS Clinic located in the city of Ibague Tolima, in order to verify two quality standards, to the service of human talent and medical records, inspecting all its processes established by the entity in the same way verifying the system, technical, technological and scientific conditions of the medical records that are handled by the institution. Having as tools and verification material the format of resolution 2003 of 2014. The materials provided by the teacher Universidad Cooperativa de Colombia Ibague headquarters, with which it is used as a methodology for conducting the audit and / or verification visit through the checklist making a visual inspection of the application of standards and processes, verification of documentation related to the audited object, guides, protocols, taking into account the organization and policies of the clinic, the administrative processes have been reviewed, making adjustments in accordance with the methodologies contemplated in the standards of quality supported in health under the protection of decree 1011 of 2006, and of the modifications to its regulations, resolution 2003 of 2014. The human talent of the clinic has the certifications to practice their profession and / or occupation, often perform internal audits to assess possible failures that may occur, The humanization of the service includes elements of great importance such as the reception (hospitality), dialogue, spiritual and emotional support, active listening, comfort in the face of the tragedy that is usually the illness, among other aspects to highlight. Also, The vindication of rights and duties, autonomy and respect for the will of patients, as the axis of humanized attention. This second approach, especially part of the principles and values can also include legal requirements in this area, for example, the formal requirements to have an information system and user service