This paper seeks to evaluate each of the areas involved the bank Davivienda , to improve the business skills of internal communication and provide tools that seek to understand , describe and improve the use of internal social network of the bank is given, and detect that falencias presents and how it affects communication between officials and help improve the quality of provided service to customers of the company, seeking to satisfy the needs of both external customers , as officials in an effective, fast and meets normativities with the company .
