In recent years there has been a significant growth in digital information, as well as the digitalization of users through different mobile technological devices, generating the need to create new channels and services that provide transparency and trust; this reality can not be separated from knowledge development centers who, as mission and commitment, must be on par with the development of new technologies. It is important to generate a guide manual that provides the necessary guidelines to transfer the operating model by processes of the Francisco José de Caldas District University to a digital environment, thus providing a collection of new knowledge, tools and skills that guarantee an adequate management.