Starting from the global situation of companies in search of becoming more and more competitive and with the need to provide high quality services and products, that lead it to penetrate more and more the national and international markets, EL VIVERO EL ROSAL, a family business dedicated to the production and marketer of a wide variety of quality ornamental plants, is currently with the vision of receiving a proposal for the design of the model management for small businesses. Due to the potential that the company has and its desire to open new markets, becomes of significant importance for the activity of the same, that the processes comply with the quality guidelines that allow the organization achieve a management model for its processes. Based on some continuous problems such as re-processes in their operations, cost overruns due to errors, ignorance of the satisfaction index of the client, difficulty to know the traceability of the operations and the lack of indicators, it is then desired to design a model that allows defining the actions and procedures to be applied to align processes, In addition to studying the various activities and proposing their improvements, in order to evidence a support that increases the competitiveness of the company, being the NTC 6001 a great support tool.