Introduction: The neonatal death is a painful situation that tests the personal resources and work experience of the nursing assistant. Methodology: A biographical research of a nursing assistant was developed. Objective: To describe nursing assistant support practices for parents facing neonatal death in the Neonatal Intensive Care Unit (NICU). Results: 7 categories emerged, of which 3 refer to the accompanying practices. Conclusions: The nursing assistant bases her accompanying practices on her work experience, religious beliefs and maternal role.