This research collects the experience of three students with visual disabilities and the contributions and suggestions of two experts in accessibility, design and visual impairment towards the user experience of the Pontificia Universidad Javeriana website. For the development of the research, 5 categories of analysis were determined and based on them, structured, semi-structured interviews and navigation simulations were designed to apply them to the participants, in order to obtain the greatest amount of information and relevant data for the consolidation of a proposal with the necessary adjustments to make the University website, an inclusive space. With the above, this study points out that the website of the Pontificia Universidad Javeriana is not adapted or either designed to be used and navigated by people with visual disabilities because their needs and requirements are not considered, generating frustration, stress and confusion leading to an unfortunate user experience. For this reason, it is extremely important to adjust and implement some technical and design elements that could turn the University website into a more optimal and accessible space (understandable, operable, perceptible and robust) for this population. Finally, this research seeks to give a voice to this group of students, raise awareness and sensitize the Javeriana community towards an inequality gap and invites us to think about the communication of organizations, in spaces that can be more inclusive, responsible and respectful in the face of diversity and human rights, especially those related to equal access to information and communication.