English Abstract: The aim of the study is to demonstrate an adaptation process of the SERVPERF model for the evaluation of the perceived quality of service in the Colombian environment, and to validate this using the model in an E-commerce company of Colombia. A pre-test was performed with 98 questionnaires and a definitive sample of 585 questionnaires were completed. An exploratory and confirmatory factor analysis was performed to verify the validity and reliability of the results found. There were discrepancies in some items of the questionnaire on comparing it with the original model, but it was determined that these could be attributed to the non-presential nature of the electronic business, and did not affect the overall adaptation of the tool. Thus, this study verifies the validity of the SERVPERF model in the internet environment in Colombia. Spanish Abstract: El objetivo de la investigacion es mostrar un proceso de adaptacion del modelo SERVPERF para la evaluacion de la calidad percibida del servicio al ambito colombiano y validarlo a traves de la aplicacion en una empresa de comercio electronico de Colombia. Se realizo un pretest con 98 cuestionarios y se obtuvo una muestra definitiva de 585 cuestionarios diligenciados. Se utilizo un analisis factorial exploratorio y confirmatorio para verificar la validez y confiabilidad de los resultados hallados. Se encontraron discrepancias en algunos items del cuestionario al compararlos con el modelo original, pero se determino que estos son atribuibles a la naturaleza no presencial del comercio electronico y, en general, no afectan al ajuste global del instrumento. Asi, este estudio verifica la validez del modelo SERVPERF en el ambito de internet en Colombia.