The credit and debit card market in Colombia has become one of the most desirable environments due to the good economic development and increasingly favorable market conditions, as well as being one of the main products through which financial inclusion is generated. These products are tailored to the needs of consumers in demand for financing and the search for payment methods adaptable to their needs opportunely. In the development of this degree project, the BBVA Colombia bank was analyzed as one of the main players in the Colombian card market. The study specifically focused on the processes of delivery and inventory management of cards by offices and the control management of control implemented from the area of Payments & Partnerships through the creation of outreach tools to answer the research question of ?How will the creation of a card inventory monitoring protocol help to optimize internal management and provide control guidance in the BBVA bank? In the development of this project and due to the informative component, a mixed research methodology was implemented, taking as inputs both qualitative and quantitative data, adapting a sequential explanatory design where, in first instance, information was collected from external sources through reports from government entities, while we employ internal sources such as market reports as well as conducting a series of unstructured staff interviews. Through the development of a pilot test, problems were found in inventory control and card delivery, such as delays in management respond, inventory mismatch by offices, delivery capacity and communication failures between parties concerned. The creation and implementation of the follow-up protocol resulted in a clarification within the roles and procedures throughout the delivery process management chain from network representative to offices, clarifying actions to be developed for the difficulties presented and a consolidation tool for a follow-up and identification of cards in a simple and complete way, as well as generating a precedent to adapt it to future processes of massive card registrations in the bank.