In this work of degree it is made known the problematic that have suffered many users of the company Electricaribe to be able to generate some reflections in the light of the right as far as the results of the legal actions that have taken place, failures, concepts of governmental institutions that will be useful for future recommendations; all under the precept of seeking the protection of citizens who have been harmed collectively through economic losses, damage to their electronic equipment, unjustified charges, among other actions that call for rethinking the powers granted to many foreign companies in the country to to provide necessary services for the social and economic development of Colombia.