Knowledge is one of the most important assets of organizations, therefore, it is clear that its management creates wealth from its consolidation as a competitive advantage that will always be well appreciated and perceived by the users of the services and / or products of an organization. This scenario is not alien to educational institutions. In this sense, the present investigative work focuses on the characterization of the knowledge management processes in the Palo Grande Bajo Educational Institution, located in the municipality of La Sierra, Department of Cauca, attending to the need to lay the foundations so that From the institutional administration, strategies are created to progressively transform this educational institution into an intelligent school organization, contributing to the improvement of educational quality in the municipality of La Sierra. In this way, an investigation is developed for which a qualitative approach with a case study method is proposed, the main information collection instruments being the survey and the semi-structured interview.