This reflection paper aims to highlight some important notes that revolve around the value representing the human resources in the organization and its foundation as an essential element for the strategic direction. Through a document review methodology, addressing the issues, planning, quality, participation and teamwork of (HR) Human Resources as determining organizational success factors will be examined. The need for the organization to be oriented towards a more ambitious vision of HR, linking as key elements of the strategic direction for organizational success is concluded. The staff is the key factor in the resilience of the organization and the consolidation of a competitive advantage, hence the future of that depends on achieving an appropriate and committed capital. Finally the need to consolidate tools propitiate the quality of processes, products and services in a quality system, so that the organization is supported from the paradigms of continuous improvement and total quality as dimensions that guarantee its viability.