Addressing with regulations mandating the implementation of quality management system and customer service that aims adequate attention to internal or external customer. Strategic planning or service policies institutional client where quality standards and effectiveness of this process is established, the institution establishes a protocol to follow when a customer requires his services referred to within a process diagram service for the satisfaction User constitutionally the law enforcement agency must be competitive with other state agencies offering quality service with a promise of value in the process, now globalization imposes on us the challenge of handling and use of new technologies, the institution guarantees different users access through Web tools and offering opportunities for citizen and community participation, traceability service searches the evaluation and control of complaints and claims by users engaging all offices that make up the organization, this is reflected in the measurement of the service provided by statistics which is expressed in positive and negative data which give the institution a tool for the improvement plan, indicators of service management disclosed the work of the organization to the redesign and strengthening of quality policies to its customers, ending with the personal contribution to the process improvement to improve quality service delivery by the institution and conclusion of item developed.