The present work contributes to the eagerness of the organizations to continue advancing and to establish a culture of improvement. Currently, every company focuses its efforts on maintaining high competitiveness in the market, one of the most important factors to take into account to achieve that goal is service, since this area focuses on achieving loyalty. by keeping him satisfied. For the company TCC it is important to be in constant progress, therefore it was necessary to carry out a study of methods and times to increase the productivity in the SIC areas customer information service, in the commercial transport company Colombia (TCC) SAS in the Cucuta region.