This article presents the methodology used during thephase of diagnosis, pro cess that allowed to compileinformation to know the scene(stage) where to findimmersed the companies that do part(report) of thesample of the present investigation(research), in thesame way and as example there are announced resultsobtained in two of the companies that do part(report)of the universe of the investigation(research).lnformation that later eased the design of plans andcommercial programs, systems of information andweb pages in response to the needs of the market