Based on the factorial analysis and main components, specific techniques to the multivariate analysis; it was determined the dimensions and attributes that characterize the internal customer’s satisfaction in small and medium-sized hotel companies related to business tourism, in the city of Barranquilla, Colombia, which influences customers’ satisfaction, an important variable in the management of services. Surveys were designed and applied both to experts and internal clients. The identified dimensions were group work, job stimulation, task content and welfare condition, which account for 78.839% of the total variance. In each axis were grouped the attributes that obtained the greater weight. The satisfaction of the internal customer is projected in the quality perceived abroad generating a good quality in the service; therefore the satisfaction of the client justifies the accomplishment of this analysis.