The purpose of developing this project is to document the requirements for a quality management system based on Technical Standard NTC-GP 1000:2009 in the Borough of La Virginia-Risaralda In order to help improve delivery service and optimal fulfillment of the established processes, we show here the necessary documentation for the implementation of a Quality Management System by the borough of La Virginia-Risaralda. The results of this research process based on the Quality Management System was the optimization of processes and procedures to ensure continuous improvement of the services provided within the borough of la Virginia-Risaralda, both internal and external customers.