In this work there are compiled the results obtained along the practice realized in Viterbo Caldas's Municipal Mayoralty, which general Aim was consisting of elaborating the Manuals of Functions and Processes and Procedures of this Mayoralty, in order to give a new direction to the organization, allowing this way an improvement continue to internal levels and the community in general. Initially there was realized the Manual of Functions that was a primary requirement that was had due to the restructuring that was initiating with the period of the new Municipal Mayor Carlos Alberto Ramirez. The modification of the Personnel and the suppression of employments, as consequence of the application of a restructuring, was based on the Technical Study elaborated by the Municipal Administration. In this restructuring there diminished 9 charges of the personnel, Secretariats and Offices were fused and the working places were re-designed. In the Accomplishment of this Manual of Functions there was compiled information proceeding from a Manual of Functions sent by Decree N ° 014 On March 15 of 2006 that in addition was modifying the previous Manual sent by Decree N °025 On July 8 of 2003. Annexe to this was investigated by the Secretaries of every Office and with the Municipal Mayor it brings over of the new charges and of the functions that they would realize. Later all the necessary information was compiled and was approved by Decree N °043 On January 15 of 2008 By which there is mo dified the Decree N. 014 on march 15 of 2006 the Manual of Functions and of Labour Competitions was adopted, for the employments of the Mayoralty of conformity with the procedure of Administrative Career Law 909 On September, 2004, Decree - law 785 and Decree 2539 of 2005. Once finished one proceeded the Manual of Functions to the documentation of the processes and procedures with base in The Technical Norm of Quality in The Public Management NTCGP 1000:2004. First there were done the characterizations of 11 processes of the Mayoralty bearing in mind the Strategic Processes, Misionales, of Support and those of Evaluation, analysis and Improvement; this as requirement of the NTC GP 1000:2004. After this the procedures of the Mayoralty received documents, bearing in mind that the norm demands 6 as requirement: Control of Documents, Control of requirements, corrective Actions, Preventive Actions, Internal Audits, Control for the Product does not agree; the rest of procedures were documented in agreement to the importance that every Secretary of Office gave.