One of the main elements in a company that sells service is the quality, CPC Agencia undertakes an important objective like a Certification for their missionary service, so this paper seeks to illustrate through a series of standard documents and records the Documentation management System for Quality, a company known for always looking to grow. Implement a system of quality management in any organization involves three basic steps: documentation, implementation and certification. The first stage of documentation records all activities that the company performs. For the case of CPC Agencia in this paper reflect and document all activities and processes that the organization performs to achieve its purpose and mission. The implementation and adaptation of a System of Quality Management within an organization reflects and builds confidence and competitiveness, all those companies that are certified by an accredited certification body can offer all its suppliers and customers confidence being made a good product or service, which makes it more suitable to the selected time over another in the same sector. It reflects in every aspect of the quality objective CPC Agencia to be a leader with quality service, obtaining it through a proper and necessary documentation and standardization of processes and procedures.