ImpactU Versión 3.11.2 Última actualización: Interfaz de Usuario: 16/10/2025 Base de Datos: 29/08/2025 Hecho en Colombia
Utilización de la metodología MUSA y su aplicación en el estudio para monitorear periódicamente la satisfacción de estudiantes de la Universidad de los Andes (ESAT) The Use of MUSA methodology and its Application in the Periodic Monitoring of Satisfaction among Students at Universidad de los Andes (ESAT)
The purpose of this paper is to apply the MUSA method to the information gathered in periodic surveys monitoring student satisfaction (ESAT, for its acronym in Spanish). The surveys serve to diagnose the level of undergraduate students' current satisfaction at Universidad de los Andes (Colombia), and to identify the importance and the current performance of each of the aspects assessed by the institu- tion. In addition, it sheds light on the elements that students consider most valuable as part of their satisfaction, taNing the results issued by a signi�e cant sample of respondents. Finally, the study presents aspects that require the Univer- sity's attention in order to improve student satisfaction.
