The quality and the development of processes, mechanisms and instruments for achieving continuous improvement have come to play an important role in the activities of organizations and institutions. Old and outdated paradigms of management where management theory was based during the twentieth century have been studied and as a result it has gestated radical changes around the practices and perspectives of the administration, management, control, etc. This cultural transformation in the context of globalization, the development of science and technology management, has enabled a new dynamic processes within organizations and entities, whether they are public and private sector.