The implementation of logistics of goods and services in the hotel sector in the city of Neiva, determine which percentage of the hotel industry has within its organization a scheme or logistic procedure that allows to achieve high standards of quality in the service. The research methodology was applied to non-experimental quantitative approach, where aspects such as: concept of logistics, customer service, transportation, inventory management and order processing were analyzed. As a result, identify and evidence relevant aspects is achieved in: analysis of the percentages demand vs supply, weaknesses in logistics operations of the organization, relationship and dealings with suppliers, degree of control in the management of these, identifying operating costs, percentage of time procurement, inventory management, handling of stock, maintenance and customer satisfaction when granting the qualification for services received.