each time are evident advantages in adopting Information Technology and Communication (ICT) in organizations, but small businesses are not making an adoption commitment from these, due to factors such as deficiency of an organizational culture that includes their use and limited financial, human and technological resources in SMEs. Considering this requirement, this article attempts to identify the utility of ICT tools to support organizational processes and productive in the business environment for SMEs. As methodology presents a review and analysis of secondary sources of literature that allow