In the last decade, Colombian universities have undertaken improvement processes for the recognition of high quality academic programs; conditions influencing students or potential users to select the training program and / or ensure their permanence and successful ending of university. The Colombian government through the Ministry of Education has the responsibility to monitor and control the quality in the provision of university programs. The student is who directly perceives as the user the quality of education in the training process, however there are no scales or tools available that allow an objective measurement of the quality perception, emotion and satisfaction in higher education, the present investigation aims to design and validate a tool to establish the relationship between the variables of quality, excitement and satisfaction in college students program of Hotel and Tourism Management of Pedagogical and Technological University of Colombia. The instrument designed was divided into three sections: Quality, emotion and with a single question on satisfaction, was piloted with a Cronbach’s alpha value of 0.821 for quality and 0.929 for emotions, confirming the internal consistency of the instrument and allowing its application to the population selected by simple random sampling. To the results of the instrument in quality and emotion the analysis of principal components was applied and a factorial analysis to obtain a reduced number of variables. Subsequently a sadistic model of categorical regression was proposed to determine the influence of emotions and the quality of student satisfaction. We used SPSS version 17.