Abstract — This thesis studies the possibility of application of an algorithm of measurement of efficiency based on linear programming called Data envelopment analysis to the problem of the establishment of the permissible maximum values of the indicators of quality of the service, using for it the information that must periodically give to the companies of commercialization and distribution of electrical energy to the commission of energy regulation and gas, and to the supervision of services domiciliary public. Technical use becomes of the Data envelopment analysis, and Cluster analysis, to make the data processing, and recommendations areemitted that have the potential to fortify the Colombian regulation with respect to the quality of the service of electrical energy