The governance expresses the balance in the relation government – citizen as a result of a consolidated political democratic system. In Colombia, although the civil participation has been one of the bases of the concept of participative democracy -supported by the Political Constitution- this one has not yet expressed in the design and the application of public policies. Example of this situation is the implementation of the Integral System of Massive Transport in Bucaramanga's municipalities and her Metropolitan Area, which did not have neither the participation of the average citizen, nor a social manifest demand, creating in consequence a context of uncertainty in the public.