The measurement of user satisfaction in health services is a necessity towards improving the quality of care. The aim is To know the perception of satisfaction in providing services to clients served by physiotherapy students in institutions of higher complexity in Bogota. Method: Descriptive study was conducted on a sample was 166 users; the assessed items were socio-demographic, perception of quality - humanization, perceived health status change, loyalty and sense of satisfaction. Results: Sociodemographic characterization: The 62,05% of users are male gender, the 42,37% is the total number of users over 60 years. Perceived quality - Humanization: All users perceived a great deal regarding the duration and number of sessions expressed as 52% agree, 94% pointed to it properly explained the procedure and activities to be implemented; be clear, understandable and useful information. Perception of change in health status: The 94,8% showed that treatment met their expectations, and 67,4% felt that their health has since improved the care provided. Loyalty and Satisfaction Perception: More than 90% of users are satisfied and they would return and recommend the care provided. Conclusions: The perception that occurred showed that users were satisfied with the intervention, with the explanation and treatment objectives for future studies is suggested including other categories of analysis as some standards enabling and welfare priority processes.