The training strategies developed for the social support program bring deficits in accessibility to the chronic ill patients (EC) and the CASSA-UDEC's caretaker (CASSA-UDEC: Centre for Social Health Care at Universidad de Cundinamarca) they do not have time to commute, hindering their legal relationship established by the contract. For this reason, a remote care platform (PTD) was developed to support users at CASSA-UDEC improving aspects related to coverage, cost, quality, access and appropriation of information
