DOI: 10.1049/cp.2009.1116 ISBN: 978 1 84919 126 5 Location: Prague, Czech Republic Conference date: 8-11 June 2009 Format: PDF The outage management for the low tension level has a direct impact in the client's perspective. This paper shows the excellent results in the adoption of an auto dispatch way of work, sending information in real time to the mobile work force, with improvements in the recovering time and in the clients perception of the company. At the beginning of the project, the administrative time (at the dispatch center) was the 30% of the total recovering time. With this project, this time was reduced to 7% of the total time. In the same way, the average total time of the attention (from the first call to the recovering of the service) was 5.5 hours. With the project, the average time was 2.5 hours. With the use of leading edge technology at the Call Center and in the mobile workforce, the project success in simplify the labor, find and eliminate step with a small contribution to the total effort, and at last, know the real use of the workforce and the promise of solution made to the customers. (4 pages) Inspec keywords: power system management Subjects: Power system management, operation and economics