Objective: to describe how nursing staff interact with the family caregivers of hospitalized patients with chronic disease. Methodology: qualitative study with ethnographic approach. Results: communication between nursing staff and family caregivers was unidirectional, aimed at promoting actions that allow the reduce the workload, ie, an interaction whose purpose was purely instrumental. The relationship with the caregiver was positive if this was learning what is taught, collaborated and participated in the activities of patient care. Conclusions: the interaction of the nursing staff - family caregivers of chronic hospitalized patient, is constructed from a limited communication to the release of information by the staff to instruct or training them in the care, both in hospital as same as in home, ignoring their needs, knowledge and feelings