1. Gray areas in the behavior of businesses 1.1. Leading the team out of the hazing blues yonder: the case of the Windsor Spitfire hockey team Francine K. Schlosser 1.2. John Hamilton's work and eldercare dilemma. Break the silence? Sustain the silence? Rosemary A. McGowan 1.3. Hugh Connerty and Hooters: what is successful entrepreneurship? Mary Godwyn 1.4. Antiquorum Auctioneers: building brands on ignorance? Benoit Leleux 1.5. The Lidl international career opportunity: from dream to nightmare in eight weeks Matt Bladowski and Rosemary A. McGowan 2. Business and local communities 2.1. Food Lion vs. the UFCW: time for a change? Paul Michael Swiercz 2.2. Manipulation, placation, partnership or delegated power: can community and business really work together when surface mining comes to town? Sherry Finney 2.3. The smell of power: Yves Rocher in La Gacilly, France Emmanuel Raufflet and Monique Le Chene 2.4. Who takes responsibility for the informal settlements? Mining companies in South Africa and the challenge of local collaboration Ralph Hamann 3. Creating (or managing) crises 3.1. The Westray mine explosion Caroline J. O'Connell and Albert J. Mills 3.2. The story behind the water in Walkerton, Ontario Elizabeth A. McLeod and Jean Helms Mills 3.3. Dark territory: the Graniteville chlorine spill Jill A. Brown and Ann K. Buchholtz 4. Gray areas in the global context 4.1 The dark side of water: a struggle for access and control Latha Poonamallee and Anita Howard 4.2. Mattel, Inc.: Lead-tainted toys Adenekan (Nick) Dedeke and Martin Calkins 4.3 Google, Inc.: Figuring out how to deal with China Anne T. Lawrence 4.4. Genocide in Rwanda: Leadership, ethics and organizational 'failure' in a post-colonial context Brad S. Long, Jim Grant, Albert J. Mills, Ellen Rudderham-Gaudet, and Amy Warren