This paper is designed under the qualitative paradigm, in order to collect the perception together with the level of satisfaction of the students of the Faculty of Pedagogy of the Universidad Veracruzana, regarding the virtual tutoring service, carried out before the pandemic of COVID-19, which imposed virtuality as a new environment for the Academic Tutor, agent who, in a strategy of innovation of the tutorial practice had to be trained in the handling of digital tools, this because the tutorial moments were executed through distance modalities and in an asynchronous way. Adapting the technological resources, training and platforms of the University Institution, being the presence of a figure such as the Tutor, increasingly necessary in this new modality, where a sense of social and educational uncertainty prevailed