The objective of the article is to demonstrate the importance and advantages of applying a dashboard to improve information on operations management and decision making at the organizational level. The incorporation of tools such as Looker GDS enables the creation of new flows and efficient ways of communicating information to the different decision levels within the organization. The article analyzes the implementation of this technological tool in the company "Duramos SAS Logística Integral", which is defined as an SME (medium-sized company), that represents 90% of the business ecosystem in Colombia. Therefore, understanding how the support of tools that support decision making and improve organizational performance is considered an example to be replicated in the business environment.The main results of the case analysis identify significant improvements in operations control and greater support for decision making. In addition, the implementation process of the Looker GDS technology tool is described in detail, presenting concrete examples of changes in information and the impact generated on operations and decision making.