Companies that provide IT services, today seek to be strategic allies for their customers, so they constantly offer mechanisms that drive them to build strategic ties that meet the needs and expectations. Gestech in its search to create bonds has strengthened its strategic planning with the philosophy of continuous improvement of Lean and Six Sigma, and has designed TechLean, a value added model for the processes of the clients conformed by a process optimization structure and a process automation structure with which it is able to enhance the efficiency and excellence in the use of technologies and in the application of Lean methodologies.