Objective: Design a guide protocol for the support of personnel from the Girardota volunteer fire department due to implications for their mental health and shortcomings in care.Methodology: The type of study of this research was a quantitative approach, based on a probable sample of people who currently work in the Girardota volunteer fire department.Results: Conclusions: it can be concluded that the main risk factors based on mental health and that influence their work performance are: long work days, night shifts, little compression and psychosocial support after a major emergency, responsibilities other than part of the body. of firefighters, personal problems, and little training when dealing with this type of mental health cases, which intervene and affect the emotional state and their work activities, thus suffering from anxiety, depression, post-traumatic stress, burnout syndrome.