Colombia is a country with significant development, but with a great distance to go regarding Digital Transformation (DT) in companies and in the public sector, especially if one examines the deep lag that it has compared to other Latin American countries. This article digs into the illustrative case and searches for DT in the Colombian public and government sector of the Comisión de Regulación de Comunicaciones -CRC- (Communications Regulation Commission). During 2020 and 2021, CRC led the creation of two tools: the first, a rate and plan comparator (services offered by Internet providers, mobile and fixed telephony in Colombia) that was created in partnership with the Laboratorio de innovación, creatividad y nuevas tecnologías -LAB101- (Laboratory of Innovation, Creativity and new technologies) of the National University of Colombia (Universidad Nacional de Colombia -UNAL-). The comparator provided CRC an agile and automated deep understanding of the market for communication services in the