University dropout is a problem that has raised great concern in institutions of higher education. For this reason, academic institutions need to study the phenomenon and come up with alternatives that contribute to the improvement of students' individual commitments. The aim is to examine the dimensions influencing the decision of university students to drop out. A quantitative approach study was carried out, based on a cross-sectional exploratory-descriptive field design, in which 372 students participated. According to the participants, one of the dimensions that influence the decision to leave the university is the support of the institutions to the continuity of the motivation processes to the student body, since the easy access to the credits is greater than the scholarships granted, which coincides with the financing restrictions of university students in developing countries. In conclusion, it is observed that the communication between managers, teachers, and students is a key factor in the processes of academic retention as a strategy to combat the phenomenon of university desertion.