Understanding information is a pressing quality need for transparency, which is necessary for the foundations of an engaged, participatory, democratic society.The government mandates the use of Information Technologies, such as the Internet, so that active and passive transparency is enabled and ensures that stakeholders, such as citizens, have the widest possible range of public and open data.There are several challenges associated with the act of information disclosure, including communicating public procedural information to users, as required by law.Is it possible to use simple, clear and intuitive combined graphic and textual elements to build understandable communication between parts?If process models built on technical notations such as BPMN, are difficult to understand, how to disclose this information?Based on Design, Visual Communication and Information Systems, we present the use of Citizen Language as part of the solution of these challenges by a citizen process language, called GERAL, directed to the broad understandability by citizens.