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The Consistency of Trust-Sales Relationship in Latin American E-Commerce

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Abstract:

Customer's trust in vendors' reputation is a key factor that facilitates economic transactions in e-commerce platforms. Although the trust-sales relationship is assumed robust and consistent, its empirical evidence remains neglected for Latin American countries. This work aims to provide a data-driven comprehensive framework for extracting valuable knowledge from public data available in the leading Latin American e-commerce platform with commercial operations in 18 countries. Only Argentina, Brasil, Chile, Colombia, Ecuador, Mexico, Uruguay, and Venezuela showed the highest trust indexes among all nations analyzed. The trust-sales relationship was statistically inconsistent across nations but worked as the most important predictor of sales, followed by purchase intention and price.

Tópico:

Customer Service Quality and Loyalty

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Citations: 3
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Información de la Fuente:

SCImago Journal & Country Rank
FuenteJournal of Internet Commerce
Cuartil año de publicaciónNo disponible
Volumen21
Issue4
Páginas476 - 496
pISSNNo disponible
ISSN1533-2861

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