Abstract Cities do not only represent noisy systems, but also limit acoustic communication given the complex array of artificial structures through which signals can be trapped or obscured. In this study we performed a field experiment to evaluate the loss of energy of a standardized acoustic emission (generated with notes and a call of the Clay-colored Thrush – Turdus grayi ). For this, we emitted the acoustic signal and recovered it at increasing radial distances from 26 fixed emission points (i.e., 10 m, 20 m, 40 m, 80 m, 120 m, 160 m) located across the city of Xalapa (Mexico). Our results show that the emitted signal was not recorded beyond 80 m from the emission point. The number and height of the assessed physical obstacles between the emitted signal and the receiving equipment showed to drive our main result, with built elements representing a major barrier than vegetation ones in terms of the recovered energy of the emitted signal. Interestingly, we found that, for both types of physical obstacles, a height of ~7 m was a common threshold influencing the recovered energy of the emitted signal.