This article analyzes the experience of using a video collaboration tool, through the virtual visit (Televisita) strategy, at the São Paulo Army's Hospital (HMASP). The objective is to analyze the impact of the use of a system developed especially for this project, to reflect on the psychosocial effect that the virtual visit (Televisita) plays on patients and family members affected by COVID-19 and who are hospitalized in the HMASP facilities. The article also assesses and explores some strategies for using virtual visits that may be used in the Brazilian Army's HMASP and also describes future potentials in relation to video collaboration in digital health.