The response time for remote monitoring and control in real-time systems is a sensitive issue in device interconnection elements. Therefore, it is necessary to analyze the traffic of the communication system in pre-established time windows. In this paper, a methodology based on computational intelligence is proposed for identifying the availability of a data channel and the variables or characteristics that affect the performance and data transfer, which is made up of four stages: a) integration of a communication system with an acquisition module and a final control structure; b) communication channel characterization by means of traffic variables; and c) relevance analysis from the characterization space using SFFS (sequential forward oating selection); d) Channel congestion classification as Low or High using a classifier based on Naive Bayes algorithm. The experimental setup emulates a real process using an on/off remote control of a DC motor on an Ethernet network. The communication time between the client and server was integrated with the operation and control times, to study the whole response time. This proposed approach allows support decisions about channel availability, to establish predictions about the length of the time window when the availability conditions are unknown.