Today the world is in a continuous change, where the organizations have to face the transformation and adapt to the demands. It is said that many companies need to improve and revise their processes to maintain their competitive advantages in an environment of continuous uncertainty. This is an original article where a "BPM (Business Process Management)" is implemented in the health sector that allows an organization to improve and review its critical business processes, a project that was carried out in "Rubén Cruz Vélez Hospital" in the city of Tuluá, Colombia, where the implementation of the emergency process was carried out, with the purpose of improving the quality of processes in the health sector, an important indicator that seeks the user to be the protagonist in health security systems, to find the synergy between the Information technologies in health organizations.