Strengthening the mechanisms and strategies that facilitate administration and making decisions are part of the challenges that require revolutionizing the health sector. The administrators of the health service providers are increasingly controlled of the need to efficiently manage the resources for which they are responsible and seek to provide an effective service, these administrators control tools that analyze, schedule, manage, prioritize and in general, decide the best way to manage your installed capacity. The evaluation of the performance of the system is part of the continuous improvement that is achieved from the monitoring, measurement, analysis and evaluation of the process; that are necessary to modify the valid results that vary the decisions for the continuous improvement of the hospital service from the correction, prevention and reduction of the unwanted effects that lead to the implementation of corrective and preventive actions such as reorganization and innovation of the system as part of the Deming cycle. The research proposes a value proposition for the generation of an adaptive model that supports the administration of health services in the emergency area under the attributes of the Compulsory Health Quality Assurance System (SOGCS) and the concept of continuous process improvement, through which the tracer variables are determined and classified and establish their interrelation, obtaining the model to validate the level of adaptability of the flow of the emergency services in order to reduce the level of dispersion between the needs of the Institution and the results.