The purpose of the study is to characterize the procedure performed by high school students to solve problems using technology in a collaborative wiki-supported learning environment. Action research was used as the methodology. Ten eleventh-grade students from a public educational institution in the municipality of Ciudad Bolivar, Antioquia, Colombia, participated. The results show that recognition of the context is necessary to propose hypotheses for a solution. The conclusions affirm that when students apply the stages of problem identification, information research and selection, hypotheses formulation, hypothesis execution, and solution assessment, they are more likely to find a solution that responds to the initial problem.