Most organiza ons describe informa on as one of the most important resources with which it has, however, more important is the knowledge acquired by the people who work in them.The objec ve was to design a knowledge management model for the Systems and Technological Resources Department of an Universi- GESTIÓN DEL CONOCIMIENTO Y CAPACIDAD DE INNOVACIÓN Modelos, Sistemas y Aplicacionesty in the Colombian Caribbean.The research was carried out with a quan ta ve approach, which makes use of the explanatory method, for which a diagnosis of the status of knowledge management was made and then the exis ng rela onships between the variables under study, supported by the models of structural equaons (SEM).A knowledge management model was designed, aimed at improving the eff ec veness of the Department of Systems and Technological Resources of a Colombian University in the Caribbean, providing tools to facilitate the acquisi on, crea on, storage and dissemina on of knowledge.It was possible to determine that the main factors underlying each of the model variables are: For ICT, mainly the main services and infrastructure.Intellectual capital, focused on structural capital in terms of organiza onal climate and business processes.Organiza onal learning, dis nguishing the cultural system and team learning and innova on, referred to policies that mo vate the crea vity of the staff .