Electronic word-of-mouth (eWOM) communication generates content that constitutes an important source of information for users.Numerous researches have shown that the content of other users is more credible and influential than the content generated by the brand.The development of new technologies has brought about important changes in this process of interpersonal influence.However, studies analyzing the eWOM communication process are insufficient.In this sense, the main objective of this study is to examine the relationship quality with eWOM communication.In addition, trust, satisfaction and commitment are identified as the main dimensions that form the relationship quality, and we analyze how these dimensions are related and how they influence the development of eWOM 1 orcid.