This paper is oriented to the systematic analysis of quality management processes from the NTC-ISO 9001, especially in in the organizational development, productivity and competitiveness of companies. For this purpose, a documentary investigation was carried out, enriched with the systematic review of cases and articles published in specialized journals. Among the results derived from the systematic review, it was identified that the processes of social appropriation of the NTC-ISO 9001 have a positive impact on the quality management of small and medium-sized companies, as well as compliance with standards that strengthen their level of formalization, recognition and promote the implementation of organizational development strategies for the achievement of corporate and mission objectives.