La investigacion ofrece una vision sobre el reenfoque de la Compania de Ensamblaje de Buses, hacia procesos operacionales con valor agregado estandarizado, en el involucramiento de proveedores y clientes, la cual a traves de un quinquenio ha podido mejorar sus practicas empresariales, constituyendose en punto de interes de empresas multinacionales ensamblando productos de calidad, cumpliendo con las normas internacionales.Una de las caracteristicas esenciales de la investigacion ha sido, el analisis de las necesidades del consumidor, el rastreo de la orden del cliente, la gestion por procesos, el trabajo colaborativo entre el grupo de proveedores, cumpliendo con los indicadores de participacion en el mercado, el aumento de la satisfaccion de los clientes y el favoreciendo en el desarrollo de nuevos productos.El caso de estudio, se desarrollo apoyado en el metodo de entrevista semiestructurada al personal capacitado de la empresa, donde se determinaron las fortalezas y los puntos de mejoraAbstracthe research offers insight into the refocusing of the Company’s Assembly Buses towards value-added business processes standardized, involvement of suppliers and customers, which through a five-year period has been able to improve their business practices, constituting point interest of multinational companies assembling quality products, meeting international standards.One of the essential characteristics of the research has been analyzing consumer needs, tracking the customer order, business process management, collaborative work between the provider group, meeting the indicators of market share, increasing customer satisfaction and promoting the development of new products for Transmilenio.TRANSMILENIO S.A. is responsible for managing, organizing and planning of the mass transport service in Bogota, Colombia and its influence area, according to the motorized terrestrial modality under the conditions of the current regulations, the competent authorities and its own norms. [1] He tried to learn firsthand how business leaders share strengths and weaknesses, to make a Colombian company potencialice in different processes for strategic, tactical and operational levels and improve service levels.The case study was developed supported in the method of semi-structured interview to qualified enterprise, where the strengths and areas for improvement were identified staff.